Transparency in IT Problem Resolution

I’ve been in IT for over 10 year, most of the time in some sort of break-fix role. It is refreshing to see that a company that trades on the strength of its IT staff is willing to be completely honest about what went wrong when things break. My web hosting provided, DreamHost, suffered what can only be described as an unfortunate confluence of events (a favorite expression of mine) that resulted in what we, in the industry, call downtime.